FAQ

You can order directly through our website at cincymed.com. Add items to your cart, proceed to checkout, and select your preferred payment method. For larger orders, facility accounts, or purchase orders, contact our sales team at sales@cincymed.com or call +1 (513) 837-2834 — we can process these outside of the standard checkout flow.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), ACH/bank transfer, and purchase orders from approved facilities. Net 30 terms may be available for established institutional accounts — contact our sales team to apply.

Yes. We work with hospitals, ASCs, and medical facilities on a PO basis. Email your PO to sales@cincymed.com with your facility's billing and shipping information. We'll confirm receipt and provide an order acknowledgment with an estimated ship date. PO terms are subject to credit approval for new accounts.

For quotes on single items, bulk quantities, or full procedure setup packages, email sales@cincymed.com with the product names or part numbers, quantities, and your facility name. We typically respond with a formal quote within one business day.

Yes. Volume discounts are available for qualifying orders. Pricing tiers vary by product category and quantity. Reach out to our sales team directly for a volume quote — we don't publish tiered pricing publicly, but we're straightforward about what we can do.

Most in-stock orders ship within 1–2 business days. Standard ground delivery typically takes 3–5 business days depending on your location. Delivery estimates are shown at checkout once your shipping address is entered.

We primarily ship via UPS and FedEx. Carrier selection is based on destination, package dimensions, and service level. Tracking information is emailed automatically once your order ships.

Yes. Expedited options (2-day and overnight) are available at checkout for most in-stock items. If you have an urgent need that isn't reflected in checkout options, call us at +1 (513) 837-2834 during business hours and we'll do our best to accommodate it.

International shipping is handled on a case-by-case basis. We're primarily focused on the U.S. market, but we have shipped internationally for established customers. Contact us before placing an international order so we can confirm availability, shipping costs, and any applicable regulatory considerations for your country.

Compatibility depends on scope type, diameter, working channel size, connector type, and light source/camera system. The safest approach is to share your existing equipment make, model, and the procedure you're outfitting — our team will verify compatibility before you order. Email sales@cincymed.com or call us with that information. We'd rather take five minutes to confirm than have you receive the wrong item.

We carry both new and professionally refurbished equipment. Product condition is clearly labeled on each listing. Refurbished items are inspected, tested, and where applicable, reprocessed to OEM or equivalent standards. If condition is not stated on a listing or you want documentation, contact us and we'll provide it.

Our catalog spans surgical endoscopy and imaging: rigid scopes (cystoscopes, hysteroscopes, laparoscopes, ENT scopes), GI endoscopy, video systems, light sources, camera heads, and related accessories. We carry products from leading manufacturers across these categories. If you're looking for a specific brand or model not listed on our site, contact us — we can often source items on request.

New items are covered by the manufacturer's standard warranty. Refurbished items carry a limited warranty through CincyMed — terms vary by product and are listed on the item page or available on request. Contact us if you need warranty documentation for a specific product.

We accept returns on most items within 30 days of delivery, provided the item is in its original, unused condition with original packaging. Certain categories — including items that have been opened for patient use, sterile single-use devices, and custom or special-order products — are not eligible for return. Contact us before returning any item to confirm eligibility and receive a return authorization.

Contact us within 5 business days of delivery at sales@cincymed.com or +1 (513) 837-2834. Include your order number and photos of the damage or incorrect item. We'll arrange a replacement or credit promptly — we don't put customers through a lengthy claims process for our mistakes or carrier damage.

Email sales@cincymed.com with your order number, the item(s) you'd like to return, and the reason. Once a return request is submitted, our team will reach out within 24 business hours to assist you with the next steps. We'll review and issue a Return Merchandise Authorization (RMA) number along with return shipping instructions. Do not send items back without an RMA — unrequested returns may not be processed.

Once we receive and inspect the returned item, refunds are typically processed within 3–5 business days. Credit card refunds may take an additional 3–7 days to appear depending on your bank. ACH and check refunds may take slightly longer. You'll receive a confirmation email when the refund is issued.

No. You can check out as a guest. However, creating an account gives you access to order history, saved shipping addresses, and faster checkout on repeat purchases. For facilities ordering regularly, a customer account also simplifies PO processing and reorder tracking.

Yes. Facilities with ongoing purchasing needs can be assigned a dedicated contact on our sales team. Reach out to sales@cincymed.com or call +1 (513) 837-2834 to get set up. A dedicated rep can handle quotes, product sourcing, PO tracking, and reorders on your behalf.

If you have an account, log in and navigate to your order history. If you checked out as a guest, use the tracking link in your shipping confirmation email. For orders placed via PO or phone, contact us at sales@cincymed.com or +1 (513) 837-2834 with your order number and we'll give you a status update.

Phone: +1 (513) 837-2834, Mon–Fri 8AM–5PM EST
Email: sales@cincymed.com — responses within one business day
Contact form: cincymed.com/pages/contact-us

For urgent clinical or order issues, phone is the fastest path.